How Can We Help?

Get support for your Tabibo travel companion app

📧

Email Support

Get help with technical issues, account problems, or general questions.

silic5494@gmail.com

Response within 24 hours

🐛

Bug Reports

Found a bug or have a feature suggestion? Let us know!

silic5494@gmail.com

Include app version & device info

🔒

Privacy Questions

Questions about data handling, privacy, or security.

silic5494@gmail.com

Data protection inquiries welcome

⚠️ Important: For actual emergencies, use local emergency services (911, 112, etc.) immediately. Tabibo's emergency feature is a tool to help you find the right numbers, but should not replace direct emergency calling.

Frequently Asked Questions

🔧 How do I sync my data across devices?

Tabibo automatically syncs your data when you're signed in and connected to the internet:

  • Sign in with the same email on all devices
  • Ensure internet connection for initial sync
  • Data syncs automatically in the background
  • Works offline - syncs when connection returns
💱 How accurate are the currency exchange rates?

We use real-time exchange rates from professional financial data providers:

  • Rates update automatically when online
  • Cached rates available offline
  • Rates are for reference - check with your bank for actual transaction rates
  • Exchange rate timestamp shown in the app
📍 Why does location detection not work?

Location features require proper permissions:

  • Enable location permission in iOS/Android settings
  • Make sure you're outdoors with clear GPS signal
  • Try the manual country selection if GPS fails
  • Restart the app if location seems stuck
💰 How do expense calculations work?

Tabibo tracks expenses in your preferred home currency:

  • Set your home currency in Profile settings
  • Conversions are automatically calculated and stored
  • Monthly totals show amounts in your home currency
  • View both original and converted amounts for each expense
🚨 How does the emergency SOS work?

Emergency features provide quick access to local emergency services:

  • Shows emergency numbers for your current country
  • Loud siren sound to attract attention
  • Direct calling with confirmation dialogs
  • Works offline - numbers cached locally
Remember: This is a tool to help you - always call emergency services directly in real emergencies.
📱 Which devices are supported?

Tabibo works on modern mobile devices:

  • iOS: iPhone running iOS 15.1 or later
  • Android: Android 7.0+ (API level 24+)
  • Storage: Minimal storage required (~50MB)
  • Internet: Optional - works offline
🔐 How secure is my data?

Your privacy and security are our top priorities:

  • All data encrypted in transit and at rest
  • Each user's data is completely isolated
  • No data shared with third parties for marketing
  • You can delete your account and data anytime

See our Privacy Policy for complete details.

🌙 How do I enable dark mode?

Dark mode follows your device's system setting:

  • iOS: Settings → Display & Brightness → Dark
  • Android: Settings → Display → Dark theme
  • Tabibo automatically switches with your system
  • Provides better battery life on OLED screens
📤 Can I export my data?

Data export functionality:

  • View all data within the app anytime
  • Copy individual location coordinates
  • Share locations via standard sharing
  • Full data export feature coming soon

Contact us if you need immediate data export assistance.

🔄 What if I accidentally delete something?

Data recovery options:

  • Recently deleted items may be recoverable from device cache
  • Account deletion is permanent and cannot be undone
  • Contact support immediately if you need assistance
  • Regular backups via cloud sync help prevent data loss

Still Need Help?

Can't find what you're looking for? We're here to help!

Before contacting support, please include:

  • Your device type and operating system version
  • Tabibo app version (found in Profile)
  • Steps to reproduce the issue
  • Screenshots if applicable

Email: silic5494@gmail.com